Privacy policy

Information we collect

We may collect these types of information:

• Information you send us directly, including your name, email address, and message content.
• Technical and usage details, including device type, operating system, browser, app version, crash logs, diagnostics, IP address, and general interaction data.
• Information from platforms or marketplaces you use to access our services, subject to those providers’ privacy practices.

For downloads of our Mac apps, we count download-link requests by app, day, referring website, and original source website. We keep only the website's domain, not its full address, and store aggregate counts without IP addresses or visitor identifiers. Our website remembers the source domain within your current browser tab to preserve attribution as you navigate. These counts help us understand how people find our apps; they do not establish completed downloads or installations.

We do not knowingly collect sensitive personal information except when you choose to include it in a support request or other message to us.

How we use information

We use collected information to run and improve our services, answer questions, provide support, maintain security, diagnose problems, meet legal obligations, and communicate important product or policy updates.

How we share information

We may share information with providers that help host, secure, maintain, or support our services. We may also disclose it when required by law, to protect our rights, or as part of a merger, acquisition, financing, or asset sale.

We do not sell your personal information.

Data retention

We retain personal information only as long as reasonably needed for the purposes in this policy, including support, legal, accounting, security, and operational needs. The retention period depends on the information and why it was collected.

Your rights and choices

Depending on where you live, you may be entitled to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also be able to appeal a decision about a privacy request.

To make a privacy request, email info@plastaq.com. We may ask you to verify your identity before fulfilling a request.

Children's privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us personal information, contact us. We will investigate and take appropriate steps to delete it if required.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. Because no transmission or storage method is completely secure, we cannot guarantee absolute security.

International use

If you use our services from outside the country where we operate, your information may be transferred to and processed in countries whose privacy laws differ from those where you live.

Changes to this policy

We may revise this policy and will change the “Last updated” date when we do. The updated policy applies if you continue using our services after it takes effect.

Contact

For questions about this policy or how we handle information, email info@plastaq.com.

Plastaq
3556 S 5600 W, Suite #1-1279
West Valley City, UT 84120
United States